FAQ

When will my order ship?  Within 24-48 hours. If there is any delay beyond 48 hours you will be notified.

Return policy:  We want you to be happy with your purchase. If you are dissatisfied in any way, please email us at info@amanostudiojewelry.com and we will resolve the problem. Returns must be received within 30 days of purchase with the original invoice included. Our return address is:
A Mano Trading,
 P.O. Box 192,
 Sonoma, CA 95476
Be sure to get USPS delivery confirmation as we can not be responsible for items lost in the mail.

Repairs?  Of course! Please download this form and send your piece in to us. We will get it right back out to you. Be sure when you mail the item that it is in a padded envelope or box. Also request USPS delivery confirmation as we can not be responsible for items lost in the mail.

Lost an earring?  We want you to have a pair. We will be happy to sell you one earring (1/2 the price of a pair) + $5 shipping

Custom:  It never hurts to ask! contact us

Materials:  All of our jewelry is made of base metal (brass or white metal) and is either left raw (in the case of some brass pieces), oxidized
(patina) or finished in a fine metal (sterling silver or 24k gold). Our plating process is electroplating and is lead and nickel free.

Care instructions:  To lengthen the life of the fine metal finish on your jewelry, remove it before showering or swimming.

Plated jewelry:  While we always use the highest quality plating available, it is inevitable that the plating will eventually wear off. You can extend the life of the finish by keeping it dry and not exercising in it.

Brass jewelry:  We love brass! It has a rich, warm, earthy color and will acquire a lovely patina that you can remove or enjoy as you wish. We often intentionally oxidize our brass because we love the way the patinas look. If you prefer something brighter, simply wipe the piece down with a jewelry buffing cloth (we can send you one if you would like).  If you really want it to shine, buy some brass cleaner at any hardware store.

Ear wires:  Most of our ear wires are brass with a heavy plate (40 microns - 10 times regular plating) of 24k gold or sterling silver. Some of the styles have 14k gold filled or sterling silver ear wires. If you have metal allergies you can request sterling silver or 14k gold filled ear wires on some of the styles - just give us a shout :)  info@amanostudiojewelry.com